About Reddie & Grose LLP

​Reddie & Grose is recognised as a leading patent and trade mark firm.

​Our attorneys handle the full range of IP rights including patents, trade marks, and registered designs. We also handle the protection of plant variety rights. Within these areas we handle drafting, filing, prosecution, opposition, enforcement, defence and dispute resolution in general. We also advise on IP strategy and are able to offer support in due diligence and other aspects of corporate transactions handled by our law firm colleagues.

​We understand work-life challenges and are sensitive to how work can impact your personal life. We respect this and will always encourage a good work-life balance. Our workplace is one where fairness, respect, equality and dignity are promoted and are part of the firm’s everyday goals and behaviour. There is a welcoming culture where we recognise that the different backgrounds, values, attitudes, skills and experience of our staff means they bring a unique perspective to work issues.

Training at Reddie & Grose ​

Reddie & Grose has an excellent reputation for training and we pride ourselves on the training we provide across all areas of the firm.

Staff Benefits 

• ​26 days annual leave plus all bank and public holidays
• Remote home working (40% office / 60% working from home)
• Discretionary Christmas bonus
• Private Pension Scheme (with optional salary sacrifice)
• Group Life Assurance (3 x salary)
• Family Friendly Policies
• Cycle to work scheme (salary sacrifice scheme)
• Eye care vouchers
• Employee Assistance Programme
• Employee Benefits Platform
• Active social events calendar
• Interest free season ticket loans
• Private medical scheme
• Access to cycle store and shower facilities
• Positive culture for work-life balance
• Daily delivery of fresh fruit

Job Summary

​The Secretarial Manager will be responsible for managing, facilitating and co-ordinating the secretarial support resources within the London, Cambridge and Munich offices, as well as monitoring the quality and consistency of support to ensure consistently high levels of  service.

The role will encompass developing and managing the current services being provided as well as considering future changes in line with changes in technology and the needs of the business. The Secretarial Manager will be required to build strong working relationships within all Practice Groups and across the firm generally.

General Responsibilities​

Secretarial Coordination

• ​Line management of the Secretarial Co-ordinators in the London and Cambridge offices.
• Manage and supervise all secretarial support teams to include first level monitoring of any conduct or performance issues.
• Responsible for ensuring day-to-day resourcing and cover during planned and unplanned absences is facilitated.
• Responsible for ensuring a high quality, timely and efficient secretarial services function to fee earners across the firm.
• Provide regular one to one support for all Co-ordinators.
• Periodically review and assess workloads and allocations to ensure appropriate resourcing ratios.
• Improve and develop communication and working relationships between secretaries and fee earners.
• Organise and chair secretarial team meetings to discuss any relevant issues.
• Authorise Secretarial Co-ordinators holiday, ensuring appropriate staffing levels during their absence at all times.

​Training and Career Development

• ​Review, develop and maintain secretarial training resources. Working closely with the IP Operations Director, Secretarial Co-ordinators, HR Team and IT Trainer to identify appropriate training to support career development.
• Work closely with HR to develop a suitable career development framework.
• Identify and establish ‘standard’ and ad hoc secretarial training requirements for all existing and new secretarial staff.

​General

• ​Management and leadership of a professional and motivated secretarial resource, to ensure the delivery of a quality service to fee earners.
• Support the IP Operations Director with other activities for example projects as required.
• Resource planning to include monitoring administration ratios and reviewing fee earner/ administration allocation.
• Working closely with the Recruitment /HR Team on recruitment selection and interviewing.
• Training and induction of new team members to include probation reviews in conjunction with Secretarial Co-ordinators.
• Proactively working with the IP Operations Director and Secretarial Co-ordinators on wider initiatives to improve the quality and efficiency of the administrative services provided to the firm.
• Fostering a collaborative ‘working together’ approach which encourages cohesion amongst the secretarial teams within and across all Groups
• Ensuring best practice and firm procedures are adopted and shared among the relevant teams and other specialist teams.
• Determining and implementing standards of service, continually monitoring productivity and improving where necessary.

​The ideal candidate will have: 

• ​Proven experience of team leadership, including the planning and delivery of significant transformation change programmes.
• The successful candidate will have a demonstrable career path from within an IP services environment with extensive IP knowledge and possess experience working at a senior management level, with an ability to act strategically.
• Significant exposure to the implementation, development, support and understanding of IP technology, e.g. Inprotech and document management systems.
• Ability to work with people at all levels.
• Ability to manage a team of individuals, each a specialist in their own area.
• Ability to adapt to shifting priorities and competing deadlines.